Returns & Refunds Policy

Returns & Refunds — Clear, compliant, consumer-friendly

Change of Mind Returns (29 days):
Under UK consumer law you have 29 days from receipt to return most unused, unopened products for a refund. Returned items must be in original condition and packaging.

Exceptions (Hygiene & Safety):
For safety and hygiene, the following cannot be returned for change of mind unless faulty:

Disposable vapes (including single-use devices)
Opened e-liquid bottles
Coils that have been opened/used

How to return (change of mind):

Email cryptovapes481@gmail.com with order number & reason.
Ship the item to: CryptoVapes, 481 London Road, High Wycombe, HP11 1EP. Use tracked postage — customer pays return shipping for change-of-mind returns.
Once inspected, refunds are issued to the original payment method. Original shipping cost is non-refundable.

Faulty or Incorrect Items:
If your order arrives faulty or incorrect, contact us immediately at cryptovapes481@gmail.com with photos and order details. For verified faults or errors we will:

Arrange return shipping at our cost, and
Provide a replacement or full refund (including original shipping).

In-store purchases:
Check disposables and e-liquids carefully before leaving the store. No returns or refunds for disposables or opened e-liquids once purchased in-store, unless the product is faulty.

Refund timelines:
We process refunds as soon as we receive and inspect the returned item. Refunds normally appear on your account within 3–10 business days, subject to your payment provider.